Clinical Trial: Gulf War 1 Veteran Healthcare Satisfaction

Study Status: Withdrawn
Recruit Status: Withdrawn
Study Type: Observational

Official Title: Gulf War 1 Veteran Patient Satisfaction With VA Primary Care: A Survey Study.

Brief Summary: The purpose of this study is to investigate Gulf War 1 Veteran (GW1V) patient perceptions of, and satisfaction with, their VA primary care treatment, and physician effectiveness in delivering improved point of service, in the Primary Care Clinics at the Veterans Administration (VA) Salt Lake City Health Care System.

Detailed Summary:

Veterans of the 1990-1991 Gulf War1 (GW1) conflict are still experiencing a host of adverse health conditions at the present time. Many GW1 Veterans are still unhappy with their health care at the VA, and other stakeholders are critical of how the VA has dealt with GW1 Veterans' issues. For these reasons, the Gulf War Veterans' Illness Task Force (GWVI-TF) was set up to find ways to improve the situation.

The present survey study addresses one of GWVI-TF's missions, that is, to identify gaps in VA services, and to discover opportunities to better serve GW1V. Caring for GW1V is a top priority for VA health care providers, which is all the more pressing for the following reasons: 1. medical science of Gulf War Illness and environmental exposures is still at its infancy, 2. most providers have not received any focused education about how to take care of GW1V and the unique medical problems these veterans face, 3. a lack of provider knowledge that GW1V may receive may lead to decreased satisfaction on the part of GW1V and may result in GW1V perceived health service quality that is compromised.

In this pilot study, we focus on #2 and #3, to determine how we may understand veterans' perceptions of their medical treatment to ultimately improve GW1V medical health outcomes.


Sponsor: University of Utah

Current Primary Outcome:

  • Change in Client Satisfaction score [ Time Frame: baseline and 3 months ]
    The Client Satisfaction Questionnaire will be used to measure change in client satisfaction at baseline and after providers have received Provider Education Workshop training
  • Change in Patient Satisfaction score [ Time Frame: baseline and 3 months ]
    The Patient Satisfaction Questionnaire will be used to measure change in patient satisfaction at baseline and after providers have received Provider Education Workshop training


Original Primary Outcome:

  • Assessing client satisfaction changes at 3 months [ Time Frame: baseline, 3 months later ]
    Client Satisfaction Questionnaire
  • Assessing patient satisfaction changes at 3 months [ Time Frame: baseline, 3 months later ]
    Patient Satisfaction Questionnaire


Current Secondary Outcome: Change in Physician Assessment of GW1V Care [ Time Frame: Baseline and 3 months ]

The Physician Survey will be used to measure change in physician assessment of GW1V care at baseline and after providers have received Provider Education Workshop training.


Original Secondary Outcome: Physician assessment change at 3 months [ Time Frame: Baseline, 3 months later ]

Physician survey


Information By: University of Utah

Dates:
Date Received: October 5, 2012
Date Started: October 2014
Date Completion: October 2015
Last Updated: August 10, 2016
Last Verified: August 2016